Georgetown University students have access to a wide range of technology resources provided by University Information Services (UIS), the McDonough School of Business Technology Center (MSBTC), and Lauinger Library to support their academic enrichment and living needs. A complete technology guide is available here. What follows is an introduction to the resources and services you may need to know about before you move in. All Georgetown students are bound by the Computer Systems Acceptable Use Policy and other technology policies.

User Assistance and Help

Georgetown's technology offices can help you navigate the range of available technology resources and solve computer and technology problems. The Georgetown Service Center provides technical assistance and information for Windows and Macintosh machines, and UIS-administered services. Contact the Georgetown Service Center by phone at (202) 687.4949, text 202.6565.UIS, or by email at help@georgetown.edu. Walk-in assistance is available in G-39 St. Mary's Hall." to "Walk-in assistance is available for Main Campus and Medical Center students at the UIS Service Desk, located in G-39 St. Mary's Hall and the 3rd floor of Lauinger Library. The UIS student services website provides information on available services and troubleshooting tips here.

Students enrolled in the McDonough School of Business (MSB) should contact the MSB Technology Center. The Center is located in Room 180 Hariri. Call (202) 687.4721 or via email for more information.

NetID and NetID Password

Your NetID and NetID password are your keys to many of the technology services offered by UIS for all Georgetown Students. You will receive your NetID and temporary password in your personal email account, or letter at your home address from the Registrar's Office. You should change the temporary password to one of your own choosing as soon as possible after receiving your letter. Change your password and to find more information about your NetID. Protect your password; do not use your password for social networking or any other websites.

Email Accounts

All students have electronic mail accounts with an address of @georgetown.edu. For information about your account visit Georgetown's GoogleHelp page. Students are responsible for knowing the content of all official email sent by the University to their @georgetown.edu address, so check it often.

Online Student Information

MyAccess provides access to class schedules, grades, unofficial transcripts, semester bills, biographic information, address changes, and student employment resources. Visit MyAccess on the Web here. You will need your NetID and password to log in.

Connecting to the Network

Most academic buildings, public space, and all residence halls have secure wireless called SaxaNet, so no need to purchase a router. Just use your NetID and Password to login.

Should you need a wired connection in your residence, please contact the Service Center for assistance.

Telephone

A land line can come in handy if you make lots of local calls and want to save your cell phone minutes. Analog lines are available upon request. Contact the Service Center for activation instructions.

Public Computer Labs and Printing Services

Public computer labs with printers are available to students in academic buildings and libraries across campus. Print stations located in residence halls are open 24 hours a day but are only accessible to hall residents. All students may access St. Mary's G-02 via an outside door 24 hours a day via GOCard. Visit lab locations for more information.

NHS students also have access to the SNHS Computer Lab located in the basement of St. Mary's Hall, G-01. NHS students may enter with their GOCard.

No need to bring a printer with you. Most instructors allow electronic submission of assignments, and you can print wirelessly from your computer to a lab. Instructions can be found on the UIS student printing web page.

Buying a Computer

UIS offers online discounts on computers from Dell and Apple, as well as software and peripherals from CDGW and Microsoft. Discounts are also available from various mobile wireless providers. Windows users should have a Professional Edition for program compatibility. The UIS Service Desk provides personalized customer service especially for students, by providing information about software discounts and new technology. For current deals and promotions, visit the UIS computer purchase site or call (202) 687-4577.

The Georgetown University Bookstore is an Apple Authorized Campus Store offering discounted educational pricing on Apple computers. Our sales staff will help you chose the best Apple computer and Apple branded accessories that fit your particular needs. The bookstore also sells both HP and Acer computers. Visit the Georgetown University Bookstore online or call the computer department at (202) 687.4911.

The McDonough School of Business has enhanced capability to provide students with innovative technological opportunities and strongly recommends and considers it a practical necessity that all incoming McDonough students bring a laptop to campus. Such a policy allows the school to make certain that students are rightfully equipped to engage in meaningful opportunities— both inside the classroom and out — that will facilitate a broader understanding of the dynamic business world.

For specific information on computer purchases, all McDonough students should visit the MSB Technology Center website at http://technology.msb.edu/pages/Requirements.html.  Given the level of service and tech support provided by McDonough, it is recommended that students purchase a Lenovo, IBM computer. The McDonough School of Business has an agreement to procure IBM computers from Computerware, which can be found here, before purchasing a computer. Should you have any questions, comments, or concerns about this policy, or the type of recommended computer, please do not hesitate to contact the MSB Technology Center at (202) 687.4721. Additional information is available below.

UIS Walk-In Service Desk

G-39 St. Mary's Hall
3rd floor, Lauinger Library
Tel: (202) 687-4949
SMS: (202) 6565-UIS

Email us

The UIS Walk-in Service Desk is your one stop for all student technology related
questions.

Here are some of our free services:

  • Troubleshooting of Windows and Macintosh machines including virus removal and data backup.
  • NetID password and account help.
  • Network Configuration.
  • Can answer questions about software and hardware purchasing leveraging available discounts.

 

The MSB Technology Center is a specialized asset, tailored to the needs of the McDonough community. If you are a McDonough student, this should be your first stop for computing information. While McDonough students have full access to all computing services provided by UIS and Lauinger Library, there are many network services specific to McDonough including network data storage.

McDonough supports Windows 7 Professional and all versions of Windows 8.  McDonough supports Mac OS with some exceptions, particularly with regard to statistics software, which may not have a Mac version. While not required in every instance Mac users should anticipate the possibility of installing Windows on their Mac.  McDonough does not support the Home versions of Windows 7. McDonough computer requirements are detailed here.

The Gelardin New Media Center is Georgetown University's main resource for turning ideas and research into expressive multimedia projects. An experienced staff is available to help connect you with the knowledge and tools that you need. Some of our services include:

  • Vast and varied offering of equipment from basic cameras for simple projects to advanced video and audio gear, lights and other professional equipment.
  • Largest computer lab on campus with 2 black & white printers, and 1 color printer.
  • Multimedia production and editing facilities.
  • Individualized help and workshops in video editing, audio editing, Web development, graphic design and geographic information system (GIS).
  • Films and other media for classes, research, and entertainment.
  • Production services (i.e. converting VHS to DVD, scanning photographs, etc.).
  • Nearly 24/7 access to production spaces.

Learning to use multimedia development tools will help you communicate ideas more effectively and make you more marketable to potential employers. Come see what we have to offer!